Thank you for taking the time to take our short survey.  EBMS is constantly looking to better our services by asking for the opinions from all of our clients and their employees.  Please complete this short survey and submit your thoughts.  Thank you, we appreciate your input!

1.  How Satisfied are you with your ability to reach the proper representative at EBMS?

2.  Are the phones answered promptly by our EBMS representatives?

3.  Does the phone system make it easy to get to the correct person?

4.  Having left a voice mail message, calls are returned promptly. 

5.  My Contact at EBMS has been courteous and professional.

6.  How satisfied are you with their efforts to understand your needs? 

7.  How satisfied are you with their ability to answer questions and resolve your problems? 

8.  How satisfied are you with the overall claims processing service? 

9.  Claims are processed in a timely manner. 

10.  Claims forms are easy to understand. 

11.  Explanation of Benefits forms are easy to understand. 

12.  Other correspondence is easy to understand. 

13. Any additional comments:

 

Optional Information:

GROUP NUMBER

  NAME

CITY  STATE  ZIP

EMAIL ADDRESS